Effective Date: 06/06/2025
Thank you for shopping with Incandescence Medical & Aesthetics. We aim to get your order to you quickly and safely. Please review our shipping policy below:
Orders are processed within 1–3 business days (excluding weekends and holidays).
Orders placed after 3 PM EST will begin processing the next business day.
We currently ship within the United States.
Shipping rates are calculated at checkout based on the selected shipping method.
Estimated delivery: 3–7 business days depending on your location and carrier selection.
We offer free standard shipping on all orders over $100 (before tax and after discounts).
Once your order ships, you will receive a confirmation email with tracking information.
Please allow 24–48 hours for tracking to update after shipment.
We do not ship to P.O. Boxes, APO/FPO addresses, or internationally at this time.
Some products may be subject to shipping restrictions due to temperature sensitivity or regulations.
We are not responsible for packages lost or stolen after confirmed delivery.
If your package arrives damaged, please contact us within 5 days of delivery with photos of the packaging and product at [Your Email].
If you have questions about your order or shipping options, contact us at:
📧 lbennett@imamedspa.com
📞 704-435-1837
