At Incandescence Medical & Aesthetics, we want you to love every product you purchase. If something doesn’t meet your expectations, we’re here to help—within the guidelines below.
Due to the nature of medical-grade skincare and wellness products, all sales are final. We do not accept returns or exchanges on any opened or used products.
To be eligible for a return, your item must be:
Unopened
Unused
In its original packaging
Returned within 14 days of the delivery date
To initiate a return, please contact us at [your email] with your order number and reason for return. If your return is approved, we’ll provide instructions for mailing the item back to us. Customers are responsible for return shipping costs.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5–10 business days.
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 5 days of delivery at [your email or phone number] with photos of the issue. We will replace or refund as appropriate.
Opened or used products
Gift cards
Services or digital downloads
Sale or discounted items
For questions about your order, please reach out to us at:
📧 info@imamedspa.com
📞 704-435-1837
